Terms and Conditions

General Terms and Conditions

This website (Site) is Miss Auto Pro Ltd. and its affiliates and related entities(referred to on this Site as weour or us). Your use of this Site is governed by these Terms of Use. By accessing and browsing this Site you agree to be bound by these Terms of Use.

Other Terms and Conditions

If you wish to enrol in our courses, engage us for the services we provide, or become one of our members, such courses, services and membership will be subject to separate terms and conditions or our rules of incorporation (as applicable), which you will be required to agree to as a requirement of the supply of the courses, services or membership (as applicable).

Additional terms and conditions for booking a seat on one of our training courses or becoming a Miss Auto Pro Member can be found here.

Intellectual Property 

All intellectual property on this Site, including without limit, the text, graphics, copyright works and trademarks, is owned by us (or by third-party content suppliers). We are the exclusive owner of all rights in the compilation, design and layout of this Site.

Right to Use Site and Content 

You may access, view, reproduce, use and print the content on this Site (Content), provided:

  • where Content has been provided to you in connection with any product or service you acquire from us, you may access, view, reproduce, use and print that Content to the extent required for the purpose of using that product or service in the manner in which it is intended to be used; and
  • you only use Content for informational, non-commercial purposes; and
  • any reproduction of Content includes a prominent acknowledgement of our rights in the relevant Content.

You may not use this Site, or the Content, for any other purpose or in any other way. If you wish to link to any part of this Site, you must get our prior written consent. We reserve the right to prohibit links to this Site, and you agree to remove or cease any link upon our request. You may not frame any part of this Site material by including advertising or other revenue-generating material except with our prior written permission.

Disclaimer   

The information provided on this Site is for general information only and has not been prepared by taking into account the particular objectives, situation or needs of any individual users. Use of information and other Content on this Site is at your own risk.

Although we have tried to ensure the Content is current, accurate and complete, we do not guarantee that the Content will be current, accurate or complete when you access it. Postings are made at such times as we determine in our discretion, and we do not review past postings to determine whether they remain accurate. We will take action, within a reasonable time, to correct any error or inaccuracy which is brought to our attention.

Third Party Websites and Materials

This Site may contain links to third party websites. These websites have not been prepared by us and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with third party websites this Site links too.

Indemnity

You agree to indemnify us, and our related companies, suppliers and affiliates in respect of any damages, losses, costs or expenses (including reasonable enforcement costs, whether incurred on a solicitor and own-client basis or otherwise) suffered or incurred as a result of any breach by you of these Terms of Use (including our Privacy Policy) or asserted by any third party due to or arising from or in connection with your use of or conduct on this Site, or from any content or messages posted or transmitted by you on or through the Site.

All Liability Excluded

To the extent permitted by law:

  • all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this Site or the content on or accessed through it; and
  • we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this Site or the content on or accessed through it.

If any applicable legislation implies any condition or warranty that we are prohibited by legislation from excluding or modifying the application of, or our liability under, then to the extent permitted by law our liability for breach of all such conditions or warranties will be limited to the charges paid by you (if any) in the twelve-month period prior to any breach first occurring.  Notwithstanding any of the foregoing, if the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above, however if you are using this Site or the Content for business purposes, the above exclusions and limits will apply, and the New Zealand Consumer Guarantees Act 1993 will not apply.

Termination

We may, at our discretion, suspend or restrict your access to this Site or any part of it for any reason, including a breach of these Terms of Use. We will notify you of such suspension or restriction by email or at the next time you attempt to access your account. You may also delete your account or disable your registration at any time. In all such cases the provisions of the sections of these Terms of Use entitled “Intellectual Property”, “Right to Use Site and Content”, “Indemnity” and “All Liability Excluded”, together with those other provisions of these Terms of Use which are incidental to and required in order to give effect to those provisions, will remain in full force and effect.

Privacy Statement

Our Privacy Policy governs the collection, use and disclosure of your personal information by us. Our Privacy Policy forms a part of these Terms of Use.

We may maintain a record of personal and company preferences regarding our courses, products, or services for the purposes of providing you or your company with information that we think may be of interest to you or your company.

Jurisdiction and Governing Law

This Site and Content has been prepared in accordance with the requirements of New Zealand law. These Terms of Use and any matters or disputes connected with this Site will be governed by New Zealand laws and will be dealt with by New Zealand courts, and you agree to submit to the jurisdiction of New Zealand courts.

Amendments 

We may amend these Terms of Use from time to time, and you should check and read these Terms of Use regularly. By continuing to use this Site after any such amendment, you are deemed to have agreed to the amended Terms of Use.

Security of Information

You agree to keep any username and password that enables you to access our Site secure and confidential. You are responsible for all access to, and use of, the Site using any such username and password. You must notify us of any actual or suspected unauthorised use of any such username and password.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. You should never share your secure information, password or identifier with any other person.

Contacting Us

If you have any questions or concerns in relation to the Site or these Terms of Use, please contact us.

Training Terms and Conditions

Miss Auto Pro LTD and its affiliates and related entities (referred to as Miss Auto Pro, we, our or us) provide various training courses and membership options on the terms set out in the relevant terms and conditions below. Please take time to read through the relevant terms and conditions below.

TRAINING TERMS AND CONDITIONS

1. Introduction

1.1 The following terms and conditions (Training Terms) apply to all training courses (each a Miss Auto Pro  Training Course), including online modules, webinars, in-class learning, away courses and workshops. By making a booking for a seat on one of our Training Courses (Course Seat), you, and anyone you book a Course Seat for, agree to be bound by these Training Terms.

2. Bookings

2.1 You must have an account (Account) on our website (Site) before you can book a Course Seat. To create an Account, you will be required to complete the online registration process on our Site. We reserve the right, at our absolute discretion, to decline your application for registration, in which case you will not be entitled to book a Course Seat. If we accept your application for registration, you will receive confirmation by email.

2.2 You can book Course Seats through your Account for Learners, defined as:

(a) yourself; or

(b) on behalf of your company or the organisation you represent, for selected individuals

2.3 Where you are booking course seats for Learners other than yourself, you must ensure those Learners are aware of, and agree to comply with, these Training Terms.

3. You warrant that:

(a) all information you submit as part of our registration process, and all other information you provide to us is correct and accurate;

(b) you will maintain and update the information provided to us by you or on your behalf, and you will notify us if any of that information ceases to be current and accurate; and

(c) you have the appropriate authority to:

(i) provide information about all Learners to us for the purposes outlined in our privacy policy; and

(ii) accept these Training Terms on behalf of all Learners for whom you have booked a Course Seat.

3.2 Course Seats are sold on an individual basis for the Learner identified and you may not resell any Course Seat you book. Learners identified can reassigned with another learner as required.

3.3 A Course Seat booked by you is only valid for the Miss Auto Pro Training Course that is selected at the time of that booking.

4. Right of Admittance

4.1 We reserve the right to refuse admittance of any Learner or ask any Learner to leave any Miss Auto Pro Training Course. Reasons for refusing a Learner admittance to, or removing a Learner from any Miss Auto Pro Training Course include, but are not limited to:

(a) arriving more than 30 minutes after the start time of the Miss Auto Pro Training Course;

(b) being under the influence of drugs or alcohol;

(c) being disruptive or intimidating;

(d) wearing gang patches or gang paraphernalia;

(e) bringing animals to the Miss Auto Pro Training Course (unless such animals are accompanying a Learner who is blind or hearing impaired);

(f) using a cell phone (or an equivalent device) during the Miss Auto Pro Training Course;

(g) is unable to communicate in English to the extent deemed necessary for Training

(h) being noticeably ill, in which case, the Learner may re-book the same Miss Auto Pro Training Course free of charge once that Learner has recovered from his or her illness.

4.2 If a Learner has been refused admittance or removed from the Miss Auto Pro Training Course, we will provide a written reason to you, or your company or organisation, explaining the circumstances for our refusal of admittance or removal of that Learner.

4.3 All payments in relation to the Course Seat of a Learner that has been refused admittance to, or removed from, a Miss Auto Pro Training Course in accordance with clause 4.1 of these Training Terms will be forfeited by you (except as provided in clause 4.1(g) of these Training Terms).

5. Learner Responsibilities and Requirements

5.1 All Learners attending a Miss Auto Pro Training Course must be:

(a) respectful of the rights of others on the Miss Auto Pro Training Course;

(b) punctual when attending the Miss Auto Pro Training Course; and

(c) prepared to attend and complete the entire Miss Auto Pro Training Course without interruption. In order to cater to the specific training needs of the Learners for a Miss Auto Pro Training Course, we require you to notify us when the booking is made or at least 48 hours prior to the start date of the Miss Auto Pro Training Course if any of the attending Learners have the following:

(d) English language difficulties;

(e) access requirements (e.g. wheelchair access);

(f) hearing impairment;

(g) learning difficulties or behavioural issues;

(h) sight impairment;

(i) any medical conditions;

(j) special requirements due to a religious belief;

(k) special dietary requirements; or

(l) any other circumstances that may impact on the Learner’s ability to fully participate in the relevant Miss Auto Pro Training Course.

6. Payment

6.1 Full payment for all Course Seats is required at the time of booking unless a credit application has been completed and approved by us. Email [email protected] for a copy of the credit application form.

6.2 All invoices issued by us for payment in connection with a Course Seat, or other Miss Auto Pro Training Course related fees, are payable within 7 days of the date of the invoice unless by prior agreement.

6.3 If full payment for the goods or services is not made on the due date, then without prejudice to any other remedies available to Site Safe:

(a) Miss Auto Pro may cancel or withhold supply of further goods or services;

(b) Miss Auto Pro may withhold Learner Site Safety Cards;

(c) Miss Auto Pro may remove your ability to pay by invoice;

(d) interest on the monies overdue may be charged; calculated by adding 5% per annum to the overdraft rate payable by us to our bankers at the  time of and during such default. Interest shall continue to accrue until payment has been made;

(e) the Purchaser shall be responsible for all costs incurred by us in recovering such monies;

(f) debt collection steps maybe activated. Please contact [email protected] for further details.

If the Purchaser disagrees with an invoice provided by Site Safe: (a) The Purchaser must notify Site Safe in writing no later than 10 working days following receipt of the invoice, setting out in reasonable detail the nature of the Invoice, dispute and the reasons for non-payment;

(b) Miss Auto Pro will acknowledge receipt of such Invoice Dispute notice and will endeavour to promptly settle the Invoice Dispute by agreement with the Financial Accountant and

(c) If, on resolution of the Invoice Dispute, an amount is due to Miss Auto Pro, the Purchaser will pay that amount to Miss Auto Pro within five working days of resolution of the dispute.

Where only a portion of an amount claimed in a tax invoice is the subject of an Invoice Dispute (Disputed Portion), this clause will only apply to the Disputed Portion and the balance of the amount payable in respect of that invoice must be paid by the Purchaser to Miss Auto Pro no later than the due date of the invoice.

Miss Auto Pro may from time to time vary the purchaser’s credit limit at its discretion, in relation to further purchases of goods and services. If any acquisition would be in excess of purchaser credit limit, Miss Auto Pro  reserves the right to require, prior to delivery of the good or services, payment in advance of the amount by which the cost exceeds the purchasers credit limit.

Miss Auto Pro may set off against any monies owed to the purchaser to any monies which purchasers owes to Miss Auto Pro so that purchasers’ obligation shall be to pay the net balance only.

6.4 If you have a credit balance in association with your Account, then this will automatically be deducted from the cost of your Course Seat at the time of your booking.

6.5 We use third party service providers to process your payments through our Site. If you elect to pay for your Course Seat through our Site, you may be required to give us authorisation to charge your nominated credit card or debit card when payment is due for any amounts payable by you to us (including any applicable taxes and fees). If you do not provide accurate details (including the type of card or card number) or if your credit card company does not authorise payment for the relevant Course Seat, then your booking will be deemed void. Credit card details are destroyed and not stored once payment is processed.

6.6 The prices for the available Course Seats on our Site and are stated and billed in New Zealand dollars. We reserve the right to change prices for the Course Seats in the Miss Auto Pro Training Courses from time to time.

7. Right to Charge Additional Fees

Miss Auto Pro  reserves the right to charge additional fees for changes, cancellations, credit card transactions, non-standard course fees and other payment processing at a future date.

8. Changes, Transfers and Cancellations

8.1 Changes too, or cancellation of a booking must be made at least five working days prior to the start date of the applicable Miss Auto Pro Training Course.

  • Cancellations may result in a credit balance. Any credit that is created on your account due to cancellation can be applied against a training booking, or you can request this to be refunded. Any unclaimed credit balances that are older than 12 months will be retained by Miss Auto Pr.  For information about your account with Miss Auto Pro, please email your query through to [email protected]

8.2 Any changes in respect of a Course Seat that is made within five working days of the start date of the applicable Miss Auto Pro Training Course will be limited to transfers of that Course Seat from the registered Learner to another individual from the same company.

8.3 Cancellation of a booking for a Course Seat that is made within five working days of the start date of the applicable Miss Auto Pro Training is not refundable.

8.4 All changes too, and cancellations of, a booking can be made through your Account or through our Site by your company administrator.

9. Miss Auto Pro Training Courses and Online Courses

9.1 Any failure by a Learner to attend a Miss Auto Pro Training Course will result in the forfeiture of all payments made, or complimentary seats used, in connection with the course seat for that Learner for that particular Miss Auto Pro Training Course. We will notify the Purchaser via email in the event of this occurring.

9.2 If a Learner attends a Miss Auto Pro Training Course that has an online module component  (Online Course), then the following terms will also apply:

(a) Cancellations and any Learner name changes for an Online Course cannot be made once progress on the online module for that Online Course has begun.

(b) Any cancellation of an Online Course will result in the loss of any online progress/results in the corresponding online module. Any rebooking of that Online Course will need to be made for the entire course (including both the online module and in-class components of that Online Course).

(c) Date changes for the in-class component of the Online Course must be made at least five working days prior to the start date of that Online Course, which can be made by you or on your behalf by your company/organisation’s administrator.

(d) If an online module for an Online Course has not been started, then the Learner for that Online Course may be changed as per Section 8.

(e) A failure by the Learner to attend the in-class component of an Online Course will result in:

(i) the forfeiture of all payments made, or complimentary seats used, in connection with the course seat for that Learner for that Online Course; and

(ii) any progress made in the online modules of that Online Course will be lost,

Any re-bookings of the same Online Course will be charged in full (including both the online and in-class components).

(f) A Learner will be prompted to confirm their choice of the online module for an Online Course before starting the first module. Once the online module has been selected by the Learner, it cannot be changed.

(g) A Learner has two months from the date an Online Course is purchased for the Learner to complete the online modules for that Online Course. Failure to complete the online modules within this timeframe will result in the forfeiture of all payments and loss of progress.

(h) Applications for extensions of the two month timeframe described in clause 9.2(g) of these Training Terms can be made by contacting our Customer Services team. An extension of up to 7 days may be granted in exceptional circumstances.

10. Complimentary Resit

Learners that are assessed not yet competent through on-course assessment, will be offered a one free complimentary resit on the same course, within 6 weeks of original course date, subject to availability. If the Learner does not take up the complimentary resit, they will be charged the course fee if they decide to resit the same course at a later date.

11. Refunds

11.1 We recognise that your workplace demands may change at short notice and therefore our refund policy is as flexible as possible while seeking to minimise financial loss to us.

11.2 Subject to clauses 8.3, 9.1 and 9.2 of these Training Terms, you may request for refunds any Course Seats that you book by emailing a request to us at [email protected]  Full or part refunds will only be processed if requested by the original purchaser of the Course Seat.

11.3 Refunds are usually processed within 7 – 14 days.

12. Intellectual Property

12.1 All Miss Auto Pro Training Course materials, including materials used in the Online Courses, training days, workshops (Materials) are owned by us. All intellectual property in or relating to all Materials available through the Miss Auto Pro Training Courses or Online Courses, including any design, graphics, text of all printed material, audio of presentations, and new intellectual property developed by or on behalf of us in the course of providing any Miss Auto Pro Training Courses (or Online Courses), is owned by us (or our licensors).

12.2 When Learners attend one of our Miss Auto Pro Training Courses (including our Online Courses), we grant the Learners a non-exclusive, non-transferable, revocable licence to use our Materials for the period of the Miss Auto Pro Training Course.

12.3 Except as expressly provided in these Training Terms, Learners may not copy, modify, distribute, publish, transmit or otherwise exploit any intellectual property described in clause 16.1 of these Training Terms.

13. Limitations on Liability

13.1 To the extent permitted by law:

(a) all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose of the Miss Auto Pro  Training Courses for you or the Learner; and

(b) we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with the relevant Miss Auto ProTraining Course.

13.2 If any legislation implies any condition or warranty that we are prohibited by law from excluding or modifying the application of, or our liability under, then to the extent permitted by law our liability for breach of all such conditions or warranties will be limited to the charges paid by you (if any) in the 12 month period prior to any breach first occurring.

13.3 Notwithstanding anything in these Training Terms, if the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above, however if you are undertaking the Miss Auto Pro Training Courses for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

14. Terms of Use and Privacy Policy

14.1 You acknowledge and agree that our Site will have terms of use that will apply (Terms of Use) and that your use of the Site is governed by the Terms of Use.

14.2 You acknowledge that you have read our privacy policy, which sets out our policy regarding the collection, use and disclosure of personal information that we collect from you or which we obtain from a third party.

15. Jurisdiction and Governing Law

These Training Terms and any matters or disputes connected with these Training Terms will be governed by New Zealand laws and will be dealt with by the New Zealand courts, and you agree to submit to the jurisdiction of the New Zealand courts.

16. Assignment

Unless expressly stated in these Training Terms, you will not assign or otherwise transfer your rights or obligation under these Training Terms without our prior written consent.

17. Variations and Notification

We reserve the right to change the date, start time, location or trainer of any Miss Auto Pro Training Course without prior notice, however:

(a) we will make reasonable efforts to inform the Purchaser/Learner of any changes that have been made to the advertised details of a Miss Auto Pro Training Course that is relevant to you; and

(b) if the Miss Auto Pro Training Course for which you have booked a Course Seat for is altered within 24 hours of the start time of that Miss Auto Pro Training Course, we will endeavour to re-book the relevant Learner, to another time or location to suit the relevant Learner.

22. Contact Us

If you have any questions about these Training Terms, or would like to submit a complaint, please contact us at [email protected]

Membership Terms and Conditions

1. Introduction

1.1 The following terms and conditions (Membership Terms) apply to members, and potential members, of Miss Auto Pro (MAP Member). As a MAP Member, or by applying to become a MAP Member, you agree to be bound by these Membership Terms.

2. Membership Application

2.1 You can apply to become a MAP Member through the sign up process on our website (Site) or by sending us your membership application form, as set out on the Site. If we accept your membership application, you will receive confirmation by email.

2.2 We reserve the right to deny services to any MAP Member who, in our opinion:

(a) is or has been abusive, threatening or violent towards any of our staff, or anyone on our premises, or

(b) attempts, or has attempted to, or has received our services by deception.

3. Membership

3.1 By becoming a MAP Member, you acknowledge and agree:

(a) that your membership with us is non-refundable and non-transferable;

(b) that you have read and understood your rights and obligations under MISS AUTO PRO LTD Rules as a MAP Member.

4. Miss Auto Pro Ltd Rules will form part of these Membership Terms.

5. Membership Fees

5.1 Membership year is from date of acceptance for 1 year. Membership fees for MAP Members (Membership Fee) will be paid monthly upon joining.

5.2 In accordance with Miss Auto Pro Ltd Rules;

(a) we reserve the right to amend Membership Fees in order to ensure continued and suitable services of high quality to MAP Members;

(b) we may from time to time levy MAP Members for additional amounts if our income in a financial year is insufficient for our purposes; and

(c) we may suspend all or any rights and privileges of any MAP Member who fails to pay their Membership Fee within such time as we may specify.

6. Cancellation of Membership

7.1 A MAP Member may cancel membership by giving notice in writing to Site Safe of membership cancellation and:

and all fees payable (including Membership Fees), as at the date of the end of the notice period, by that Site Safe Member will remain outstanding.

7.2 MAP Members cancelling their membership are encouraged to give reasons for their cancellation, and such reasons will be recorded to enable us to continually review and improve our services to Site Safe Members.

7.3 We may cancel a MAP Member’s membership in accordance with Rule 8.3 of the Miss Auto Pro Ltd Rules, including:

(a) where MAP Member becomes bankrupt or insolvent or is put into liquidation or receivership or enters into a composition with creditors (Rule 8.3.1 of Miss Auto Pro Ltd Rules)

(b) if in our opinion, that MAP Member:

(i) brings discredit to Miss Auto Pro;

(ii) brings itself or Miss Auto Pro  into disrepute; or

(iii) disrupts the activities of Miss Auto Pro so as to make continued membership undesirable or untenable; or

(c) if a MAP Member’s Membership Fees remains in arrears for more than 6 months from the date the invoice is sent to that MAP Member.

7.4 If a MAP Member is reinstated after that member’s membership was cancelled, that MAP Member will be reinstated as a Year 1 MAP Member (for the purposes of the loyalty discounts described in clause 8 of these Membership Terms).

8. Amendments

We reserve the right to amend these Membership Terms, and in accordance with Miss Auto Pro Ltd Rules. We will make reasonable efforts to inform MAP Members of any changes that have been or will be made to these Membership Terms.

10. Terms of Use and Privacy Policy

10.1 You acknowledge that our Site will have terms of use that will apply (Terms of Use) and that your use of our Site is governed by the Terms of Use.

10.2 You acknowledge that you have read and understood our privacy policy, which sets out our policy regarding the collection, use and disclosure of personal information that we collect from you or which we obtain from a third party.

11. Contact Us

If you have any questions about becoming a Member and want to find out more, please contact our membership coordinator at [email protected]

Privacy Policy

Privacy Information


Your privacy is important to us.

Introduction

Your privacy is important to Miss Auto Pro Ltd. (referred to in this Privacy Policy as weour or us).  This Privacy Policy is in alignment with the Privacy Act 2020 and explains how we collect, use and disclose the personal information that we collect from you or which we have obtained about you from a third-party.  It sets out various rights that you have in relation to that personal information.  Please take a moment to read and understand it.

We may modify or amend this Privacy Policy from time to time by posting an updated version on our website.  By continuing to use the Site or any of our products and services you consent to any such modifications or amendments.

This Privacy Policy explains:

  • how we collect personal information
  • the kind of personal information we collect
  • how we use, and may share, your personal information
  • how we use cookies and log files
  • responsibility for personal information collected through linked third-party websites
  • how you can access/amend your personal information
  • how long we hold personal information; and
  • how we transfer personal information globally
  • legal rights around managing your privacy
  • who you can contact for further information.

How we collect personal information

We collect personal information about you by the following means:

  • when you or someone on your behalf, register for a course or membership
  • when you or someone on your behalf purchase a product or service from us
  • when you or someone on your behalf update your information on the Site
  • when you or someone on your behalf contact us
  • when we otherwise provide information or services to you; and
  • when employees, learners, and visiting guests are captured by our security cameras in any of our screened areas e.g. reception and carpark.

The kind of personal information we collect

We collect the personal information you give us or authorise others to provide to us (which may include your name, date of birth and email address). We may also keep a record of communications we have with you, information we obtain in the course of providing products and/or services to you and any information that you acquire from us.

When you are making a payment through the Site, the Site directs you to a secure payment processing website to make payment by credit card or account to account.

We store all our data (including your personal information) on a secure Microsoft cloud platform, Microsoft Office 365 applications, as well as other developer applications through service agreements to provide products and services. We protect our data with all reasonable technical and process controls.


How we use, and may share, your personal information 

We use your personal information for the following purposes:

  • to provide you with any courses, products and services that you may have been registered for or purchase from us
  • to reply to your queries
  • to comply with relevant laws and regulations
  • for any specific purpose which we notify you of at the time your personal information is collected
  • for our administrative purposes (including debt recovery if relevant); and
  • to protect our legitimate safety and security concerns.

We may disclose information about you (including your identity):

  • to our service providers and other third-parties to the extent reasonably required to provide you with our courses, products, or services, or the information you have requested, or for our business or administrative purposes (which may include, without limit, confirming your compliance with any applicable terms relating to our courses, products, or services and addressing any non-compliance with those terms)
  • to any of our affiliates and related entities
  • to any person you authorise us to disclose information about you to
  • by written request to government agencies such as (but not limited to) the New Zealand Qualifications Authority, Ministry of Education, Tertiary Education Commission, New Zealand Police, Department of Justice, Ministry of Social Development, Inland Revenue, Immigration NZ and the Accident Compensation Corporation; and
  • if we are required to do so during the course of legal proceedings or other investigations.

How we use cookies

We may use “cookies” and collect session information to provide you with access to tailored information and services on the Site, and to serve you better when you return to it. A cookie is a small data file that the Site sends to your browser, which may then store it on your system for later retrieval by the Site.

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity, using their browser settings, to set their devices to accept all cookies, to notify them when a cookie is issued, deleted, or not to receive cookies at any time.

Information supplied by cookies and session information can help us to analyse the profile of the Site’s visitors and help us to provide you with a better user experience.


Responsibility for personal information collected through linked third-party websites

The Site, any news updates, or other communications we have with you may contain links to third-party websites. Unless expressly stated otherwise, these websites have not been developed by and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with the privacy practices of the third-party websites linked to. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website you visit.

More information about our website, and the terms of use applicable to it, can be found on the ‘Terms and Conditions’ page on the website.


How you can access/amend your personal information

To access the personal information being held by us, or to request a copy, or to request a correction to that information, please contact the privacy officer on [email protected]

If you request access to, or a copy of, your personal information, we will provide you with a copy of the personal information we keep about you. If you request a correction and we agree that your personal information needs correcting, an amended record of your personal information will be provided back to you.

 


How long we hold personal information

We will keep your personal information for only as long as necessary for use in connection with the purpose for which it was collected.


Transferring personal information globally

We operate in New Zealand. Accordingly, your personal information is transferred and stored using cloud technology and stored in countries outside the European Union, including Australia and the United States of America, that are subject to different standards of data protection.

We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests. To this end:

  • where we transfer your personal information to third parties who help provide our products and services, we obtain contractual commitments from them to protect your personal information; or
  • where we receive requests for information from law enforcement or regulators, we validate these requests before any personal information is disclosed.

You have a right to contact us for more information about the safeguards we have in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above.


Legal rights around managing your privacy

We are committed to protecting the security of your personal information and we take all reasonable precautions to protect it from Privacy Breaches, namely:

  1. unauthorised or accidental access, disclosure, alteration, loss,      destruction of your personal information; and
  2. actions which prevent us from accessing your personal information      on a temporary or permanent basis.

If your personal information is subject to a privacy breach which causes or is likely to cause serious harm, we will notify you and the Privacy Commissioner in accordance with our obligations under the Privacy Act 2020.

Your personal information is transferred to our third-party service providers in overseas countries. By providing your personal information to us, you acknowledge that some third party service providers may be located in countries which do not have the same level of privacy laws as New Zealand and you consent to the transfer of your personal information in these circumstances.

If you wish to access or change your personal information, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you.

You can access your information by emailing us at [email protected] Subject to legal and other permissible considerations, we will make every reasonable effort to respond to your request promptly or inform you if we require further information in order to fulfil your request.

We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

Please contact us at [email protected] if you would like to access your information, and we will comply with any request to the extent required under applicable law.


Who you can contact for further information

If you have any queries about this Privacy Policy or personal information we have collected, please contact our Privacy Officer at:

Email Address: [email protected]