Customer Service Training

Front Of House TrainingWhat areas does this include?
  • Communication
  • Presentation
  • Organisation
CommunicationWhat types of communication do we evaluate and train your people in?
  • telephone skills
  • emailing
  • face to face conversation
PresentationWhy this is important to be aware of even in Automotive?

“Only one chance to make a good first impression”

OrganisationWhat does this mean and what does it apply to?
  • identifying and prioritising tasks
  • effectiveness in workshop processes
  • understanding workshop workflow management